Products are shipped between Monday and Friday within Australia, except on public holidays, at a flat rate of $12.00 regardless of quantity or weight with FREE shipping when you spend over $350.00. Express shipment is available with Australia Post and will be charged at Australia Post's shipping rate with a minimum charge of $15.00
We ship via Australia Post, Sendle and/or other reputable courier companies. Your parcels will be tracked and will need to be signed for unless you authorise them not to be signed for and left in a safe place. If you select no signature and leave, we will take no responsibility for the delivery. We’ll notify you via email with your tracking number and link to the shipping company’s track and trace page so you can see the progress of your delivery.
If your paid order is received by 5 pm Sydney time, we dispatch the next business day. Delivery times are usually 1 to 3 business days to major cities on the Australia east coast, and up to 8 business days for all other Australian locations. If you need your goods urgently, please select Express Delivery. If you have not received your goods within 10 working days and can not find any information on the tracking page, please call our office on 1300 327 844 so that we can start an investigation and find the parcel.
Shipping to New Zealand
We are now shipping to New Zealand via Australia Post with Express available as well. Products will be shipped from our Australian warehouse between Monday and Friday, except on public holidays, and will be charged at the Australia Post Rates. Rates can be calculated before you finalise your order.
Usual delivery times will be from 3 to 5 business days.
NZ orders are exempt from Australian GST and will be displayed once you enter your NZ shipping address in the check-out page. Tracking numbers will be sent.
Currently, we do not ship outside of Australia and New Zealand, however, if you contact our office directly on +61 2 8203 1915 or email us at firstname.lastname@example.org we may be able to assist you manually.