Products are shipped between Monday and Friday within Australia, except on public holidays, at a flat rate of $8.00 for low weight items and $12.00 for all other orders, regardless of quantity or weight with FREE shipping when you spend over $400.00*. Express shipment is available with Australia Post and will be charged at Australia Post's current rates. (See Below)
* please note that we reserve the right to suspend the 'Free Shipping over $400' offer during big sales periods, such as Black Friday sale time.
We ship via Australia Post, Sendle and/or other reputable courier companies. Your parcels will be tracked and will need to be signed for unless you authorise them not to be signed for and left in a safe place. If you select no signature and leave, we will take no responsibility for the delivery. We’ll notify you via email with your tracking number and link to the shipping company’s track and trace page so you can see the progress of your delivery.
If your paid order is received by 5 pm Sydney time, Monday to Friday, we dispatch the next business day, under normal circumstances, however, we will endeavour to get your parcel out the same day if the order is received by 10 am. Delivery times are usually 1 to 3 business days to major cities on the Australia east coast, and up to 8 business days for all other Australian locations. If you have not received your goods within 10 working days and can not find any information on the tracking page, please call our office on 1300 327 844 so that we can start an investigation and find the parcel.
Express Post orders must be received by 10 am Sydney time to be dispatched the same day. Orders received after this time will be dispatched the next working day.
Shipping to New Zealand
We are now shipping to New Zealand via Australia Post with Express available as well. Products will be shipped from our Australian warehouse between Monday and Friday, except on public holidays, and will be charged at the Australia Post Rates. Rates can be calculated before you finalise your order.
Usual delivery times will be from 3 to 5 business days.
NZ orders are exempt from Australian GST and will be displayed once you enter your NZ shipping address in the check-out page. Tracking numbers will be sent.
Currently, we do not ship outside of Australia and New Zealand, however, if you contact our office directly on +612 7228 6961 or email us at firstname.lastname@example.org we may be able to assist you manually.
Return shipping will be at the cost of the purchaser unless the goods are damaged upon receiving. If goods are damaged or faulty open receiving please contact our office immediately so that we can organise a replacement or refund. Email email@example.com